Q&A scavenger hunt : 

• Is it possible to receive the materials by email? 

A pdf version of our scavenger hunt can be sent by email, but only in exceptional cases such as if you would like to do the scavenger hunt at times when we are unable to welcome you (such as on weekends, holidays, or late in the evening).

A digital version is currently being developed and will soon be available. 

• Can we ask for another level than what is indicated? 

We have 3 different levels: the easiest is best suited for children (10-12 years old), the intermediate level is designed for teenagers (13-17 years old), and the most difficult, the “maestro,” is for adults (over 17 years old). If you would like an easier or more difficult level for your group than what is recommended above, you can always indicate it in the observations section! We will adapt to your needs!

• Does the scavenger hunt exist in other languages besides French, English, or German?

Right now, the scavenger hunt is not available in other languages, as the demand is mainly in English, French, or German. 

• Does a prize await at the end of the scavenger hunt for the participants?

The prize for participants mainly consists of the knowledge gained!

• How do we cancel the reservation? 

In the confirmation email you should have received, there’s a “cancellation button” at the bottom. 

• Is it possible to change the date or the time slot of the reservation by ourselves? 

It is not currently possible to change the date or time slot on the website. You therefore need to call us or send us an email. We can usually modify your reservation easily as long as the time slot is still available. 

• Is it possible to ask for the scavenger hunt to be available in multiple languages? 

It is entirely possible to request some booklets in German and others in English for the same scavenger hunt. You simply need to let us know in the observations section of your booking request.

• I haven’t received the confirmation email. What should I do? 

The confirmation is sent by email to the address of the individual listed as the group’s teacher (not the institution). If you have not received this confirmation email, please remember to check your spam folder. 

• Is there a guide with us during the scavenger hunt? 

No, the activity is happening in full autonomy; there is no facilitator or guide, and the scavenger hunt does not require any accompaniment, as everything is explained in the materials provided. However, we do welcome you for about 10 minutes to hand over the materials, provide instructions, answer any questions, and so on.

• Is there any material available to prepare in advance?

If you wish, you can find an interactive map of the European Quarter to familiarise yourself with it before the scavenger hunt: Interactive map. Or you can take a look at our YouTube video on the European Quarter: Strasbourg’s European quarter in 5 minutes

• Is there some sort of shelter in the European Quarter where we could have lunch?

Unfortunately, at the Lieu d’Europe, we do not have a sheltered area that can accommodate large groups doing Europe à la Trace. However, there are nearby spots where you can take shelter in case of bad weather. Right in front of the Lieu d’Europe, the Boecklin/Lieu d’Europe tramway station is covered and can be a solution for small groups (one small downside being the lack of benches).

Additionally, in Parc de l’Orangerie, some trees are dense enough to protect from the rain, as long as it is not too heavy. Finally, next to the European Parliament, along Allée du Printemps or Allée des Marquises, a few spots such as under the buildings can offer shelter from the rain.

• Are there any toilets we could use?

We do not have toilets available for groups doing the scavenger hunt, as we do not have sufficient capacity. However, in case of emergency and for small groups upon arrival, we can check with our colleagues at the Lieu d’Europe to see if it is possible to use the ones located in the ground-floor exhibition.